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Frequently Asked Questions

• Who do I contact if I have a question concerning a bill I received from UMMC for outreach lab services?
  Contact customer service at (601) 984-2373. Please have your account number available and date(s) of service.
• Who do I contact to find out more about UMMC Lab Services?
  Contact customer service at (601)984-2373. Our team will be glad to assist in getting you specific information regarding our offerings.
• Who do I contact if I am not sure if a test I am ordering for a Medicare patient requires an Advanced Beneficiary Notice?
  Contact customer service at (601) 984-2373. You will need to supply the test name and the diagnosis codes.
• What are the collection criteria for a particular test?
  Please refer to our online test catalog of services. If the test you need is not listed, please contact us at (601) 984-2373.
• Can all my patients be billed by UMMC Lab Services?
  Yes, if you are a physician (clinician) group or private practice, we can bill your patients and/or their insurance for testing services provided. If you require specific information, please call (601) 984-2373.
• When can I expect results back on a test I have sent to UMMC Lab Services?
  Average turn-around times for testing are listed in the online test catalog. If your particular test is not found, please call us at (601) 984-2373.
• Who do I contact if I have a technical question regarding a test?
  Contact customer service at (601) 984-2373. Our support team will connect you with the appropriate individual.